Terms & Conditions

Effective as of: March 3, 2022

Please read the following important terms and conditions before you subscribe to UniPrepare or UniPrepare Paid Plans and check that they contain everything you want and nothing that you are not willing to agree to. 

UniPrepare is an online programme supporting students across their university application journey. There are two subscription tiers; UniPrepare is free to use and gives students access to some live skills workshop webinars, learning materials, and other free material. UniPrepare also provides paid plans which offer students additional benefits such as aptitude testing, 1:1s and guidance counselling (“UniPrepare Paid Plans”). These terms apply to both unpaid subscriptions and UniPrepare Paid Plans. Further information on what each subscription tier or plan offers can be found here: www.uniprepare.com

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.

The Consumer Rights Act 2015 says:

  • you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;
  • if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;
  • if a time hasn’t been agreed upfront, it must be carried out within a reasonable time

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.
  • In this contract:
  • we’, ‘us’ or ‘our’ means UniPrepare Ltd; and
  • you’ or ‘your’ means the person using our site to buy services from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

sending an email to uniprepare@immerse.education; or calling us on (0)20 8123 6988 (our telephone lines are open 9am to 5pm Monday-Friday).

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.

Who are we?

We are UniPrepare Ltd (“UniPrepare”), a company registered in England and Wales under company number: 13925463.

Our registered office is at: 16 Copse Wood Way, Northwood, England, HA6 2UE.

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

1. Introduction

1.1  If you subscribe to or use the services on our site you agree to be legally bound by this contract. This means you will need to follow all rules of use set out in this contract.

1.2  These terms and conditions apply only if you are subscribing to services on our site as a consumer (ie for purposes outside of your business, craft or profession). By using the services, you warrant that you are not using the services for purposes of your business, craft or profession. 

1.3  We may amend these terms and conditions by giving 30 days notice to you in writing (by email). If you do not agree to the amended terms and conditions, you should follow the steps at clause 7 to terminate your subscription before the changes to the terms and conditions take effect. 

2. Information we give you

2.1  By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

 2.1.1  read the acknowledgement email (see clause 4.3); or

 2.1.2  contact us using the contact details at the top of this page.

2.2  The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3  If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3. Your privacy and personal information

3.1  Our Privacy Policy is available at https://www.uniprepare.com/privacy-policy/.

3.2  Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4. Your Subscription

4.1  Below, we set out how a legally binding contract between you and us is made.

4.2  You can subscribe to UniPrepare or UniPrepare Paid Plans through the registration form on our website, or by other means as provided by UniPrepare. Please read and check your registration details carefully before submitting the form. A subscription fee is payable before you can access Premium services. 

4.3  At the end of the online registration process (eg when you click on the ‘Sign Up’ button), we will acknowledge your registration by email. This acknowledgement does not, however, mean that your subscription has been accepted by us.

4.4  We may contact you to say that we do not accept your subscription. This is typically for the following reasons:

 4.4.1  we cannot carry out the services (this may be because, for example, we have a shortage of staff);

 4.4.2 we cannot authorise your payment (if you are subscribing to UniPrepare Paid Plans);

 4.4.3  you are not allowed to buy the services from us;

 4.4.4 we are not allowed to sell the services to you; or

 4.4.5 there has been a mistake on the pricing or description of the services.

4.5 When we accept your order we will email you to confirm this (Confirmation Email). At this point:

 4.5.1  a legally binding contract will be in place between you and us; and

 4.5.1  we will start providing the services as agreed during the online registration process.

4.6  If you are under the age of 18 you may subscribe to the services from the site, but you must receive parental consent to do so. 

4.7  If you have subscribed for the free UniPrepare subscription, you may upgrade to UniPrepare Paid Plans at any point by paying the relevant fees. This can be done through our website.  

4.8  All students must show respect at all times to fellow students and members of our staff and must comply with the UniPrepare code of conduct outlined here. 

5. Your account

5.1  You are responsible for making sure that your password and any other account details are kept secure and confidential.

5.2  If we have reason to believe there is likely to be a breach of security or misuse of our site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account. 

6. Right to cancel

6.1  Consumers have the right to cancel a contract within 14 days without giving any reason. However, our services are available as soon as you receive your Confirmation Email, so you do not have the right to cancel. This means that if you choose to end your subscription at any time during the subscription period, you will need to pay the full price. 

6.2  This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this page. 

7. End of the contract

7.1  Subject to clause 7.3, you can end your subscription at any time through your user profile.

7.2  We can choose to end this contract:

 7.2.1  With immediate effect if we suspect that you are in breach of these terms and conditions; or

 7.2.2  By giving 30 days’ notice if we no longer intend to offer the services. You will be entitled to a pro-rata refund of any subscription fee paid to us.

7.3  If you choose to cancel your subscription, you are not automatically entitled to a refund of any subscription fees paid. We may, at our absolute discretion, offer refunds on a case-by-case basis. We will make such reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

7.4  We will make any reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

8. Carrying out of the services

8.1  We try to make sure that the information available on our site is accurate, up-to-date and that the site is free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the site will be fit or suitable for any purpose. Any reliance that you may place on the information on the site is at your own risk. 

8.2  We reserve the right to update and amend the services at any time. For substantial changes, for example where we decide to remove a particular feature from UniPrepare, we will notify you in advance by giving you 14 days notice by email. 

8.3  We will use all reasonable efforts and endeavours to ensure that the services are available, and that any applicable live services take place at the times advertised or agreed, but we do not promise that the site will be available at all times or that the use of the site will be uninterrupted. If you have any issues with the site, please contact us at the contact details above. 

8.4  Our provision of and carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.

9. Payment

9.1  Payment must be made during the registration process or via any links provided by UniPrepare. If you are under 18 years old, payment must be made by a parent or guardian, or with permission of a parent or guardian. 

9.2  We use Stripe to process our payments and can accept the following credit cards and debit cards: Visa, Mastercard, American Express. We do not accept cash or cheques.

9.3  If you have a discount code, you must provide this during the registration process.

9.4  All prices are in United States Dollars ($)(USD) and exclude any applicable VAT.

10. Ownership, use and intellectual property rights

10.1  The intellectual property rights in the site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the site (Content) are owned by us and our licensors.

10.2  We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

10.3  Nothing in these Terms grants you any legal rights in the site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the site or the Content.

11. Limitation on our liability

11.1  Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

 11.1.1  losses that were not foreseeable to you and us when the contract was formed;

 11.1.2  losses that were not caused by any breach on our part;

 11.1.3  business losses; or

 11.1.4  losses to non-consumers.

12. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

13. Disputes

13.1  We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

13.2  The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

13.3  Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

14. Changes to these Terms and Conditions

We reserve the right to vary these terms from time to time. Our updated terms will be displayed on our website, and will be notified to you via the email address used to register for your subscription. If you do not agree to these terms, you may terminate your subscription in accordance with clause 7.